Frequently Asked Questions
Everything you need to know about your Simone Pérèle shopping experience.
How do I find my perfect Simone Pérèle fit?
We recommend consulting our comprehensive Size Guide available on each product page. Our French lingerie is designed with precision, so we suggest measuring yourself while wearing a non-padded bra to ensure the most accurate fit.
What is your return policy for sale items?
Items purchased from the Sale collection may be returned within 30 days of delivery, provided they are in original condition with all tags and hygienic liners intact. Please note that certain 'Final Sale' items are not eligible for return.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery status.
How should I care for my luxury lingerie?
To preserve the delicate lace and embroidery of your Simone Pérèle pieces, we strictly recommend hand washing in cold water with a gentle detergent. Always air dry and avoid the use of a tumble dryer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, our online boutique ships to addresses within the United States. For international inquiries, please use our store locator to find an authorized Simone Pérèle retailer in your region.